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Introduction |
1.1 |
General |
| The product HiPath TAPI 120 V2.0 consists of the following software components: |
| • | HiPath TAPI 120 TAPI Service Provider (TSP) HiPath TAPI 120 TSP is a first party telephony provider software based on MS Windows TAPI functionality and is always deployed on client PCs. HiPath TAPI 120 TSP enables TAPI-based applications to have the control and status / presence display of telephones connected to a communication system. To enable this, HiPath TAPI 120 communicates with the communication system directly via LAN and CSTA III protocols. |
| • | CSTA Message Dispatcher CMD Per client, HiPath TAPI 120 occupies one CSTA link on the communication system. If there are insufficient CSTA links on a communication system to connect all clients, you can use CSTA Message Dispatcher (CMD) component. The CMD SW-component merges the CSTA links of multiple TAPI 120 TSP applications on one CSTA link on the communication system. |
Documentation |
| • | To improve readability, "telecommunications system(s)" has been abbreviated to "communication system(s)" or "system(s)" in this document. |
| • | The product name HiPath TAPI 120 V2.0 has also been abbreviated to TAPI 120 for the same reason. |
| • | All described operation sequences and dialogs refer to older Windows versions. With using newer Windows versions you have to activate the functions accordingly. |
Solutions |
| TAPI 120 can be used as standalone software with a system / server or can be purchased and used in conjunction with several systems / servers. Basic operation is identical: |
| • | HiPath 500 |
| • | HiPath OpenOffice EE |
| • | HiPath 2000 |
| • | HiPath 3000 |
| • | OpenScape Office |
| Alternatively the system connection can be established using CMD |
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License monitoring |
| If TAPI 120 is operating with CMD licenses are monitored for the access of TAPI 120 to the CSTA-interface of the CMD. License administration is located in the CMD. |
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Features |
| The following features are available: |
| • | outgoing connection setup |
| • | incoming call acceptance |
| • | dropping of calls |
| • | display of call state, display of caller id, display of caller name (internal calls) |
| • | logging of calls |
| • | call pickup (group) |
| • | consultation hold |
| • | toggling between calls |
| • | call transfer, speed extend, call park / hold |
| • | conference |
| • | call forwarding, do not disturb |
| • | additional information for redirected calls |
| • | data exchange between TAPI applications |
TAPI application: Example |
| The easiest way to work with TAPI is to use the default Windows application Dialer. It is possible to start outgoing calls with this application. |
| HiPath TAPI 120 V2.0, Installation and Configuration, Administrator Documentation, Issue 10 | up ![]() |
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| Disclaimer & Copyright | ID: P31003H3540T1200176A9 | 2015-10-26 |